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What are Carlo's Bakery e-commerce shipping policies? Carlo's Bakery takes enormous pride in every product we offer and strive to deliver them in the best possible condition on the requested delivery date. While there are many things we do to mitigate the risk of shipping fresh and frozen food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx, UPS or USPS.
As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date. Carlo's Bakery is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-8pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and schedule it to arrive days before your event.
A majority of our products can be frozen or refrigerated upon arrival to preserve freshness. In some instances due to weather, high package volume especially during holidays or other uncontrollable events, we may have your product arrive earlier than requested to ensure that it arrives in good condition.
Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control. Carlo's Bakery does not require a signature for the delivery of its packages. Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. Once an address modification is requested, carriers require one business day to process the change, which may delay the package.
Carlo's Bakery is not responsible for delays in transit caused by address modification. There are no returns, refunds or cancellations allowed on any orders that have shipped.
Box addresses. Does Carlo's Bakery ship overseas? At the moment, we ship to the domestic United States only. We cannot ship to PO Boxes.
Unfortunately, at this time we do not ship to Puerto Rico. How is my food packed and shipped? Carlo's Bakery is handmade, packed and shipped specific to that's items needs to ensure the freshest, most delicious food arrives at your door.
If you have additional questions about a specific product, just contact our Food Concierge team at orders carlosbakery. Thank you to the BEST customers around for your patience and support during these times! We ship Nationwide and deliver six days a week, Tuesday through Saturday. All orders ship the following business day.
Orders placed from Friday to Sunday will be processed the following Monday. Items shipped directly to Alaska and Hawaii have longer delivery lead times. We cannot fulfill international, Puerto Rico or Business Direct orders. Shipping Method Limited options are available depending on the destination. Overnight Shipping: days Typically by end of day Second-day Shipping: 3 days Typically by end of day Ground Shipping: days Typically by end of day.
Flash Flood Watch In Affect. We will provide updates on Shipping Delays as soon as they are known. Thank you for your understanding. Order Now. Shipped To Your Door! Local Pickup. Nationwide Shipping. Shop Now. Rainbow Cake Best Seller! More About Buddy. See More. Best Seller Rainbow Cake. Social Media. Locations You can now come in to place an order for carry-out or to pick up an order placed online.
Safety Is Our 1 Concern In our Carlo's Bakery Bake Shops, we are continuing protocols for the safety of our team members and our customers, including: Increasing the frequency of routine disinfecting throughout our bake shops Limiting the number of guests inside our bake shops and have signage for guests to social distance appropriately Adding hand sanitizer in our bake shops for customers Adding protective barriers at our registers to minimize contact Requiring our team members to wear masks and gloves and continue social distancing during shifts Continuing health screenings for our team members before shifts Thank you to the BEST customers around for your patience and support during these times!
Carlo's Bakery is not a wheat, dairy, egg, soy, or nut-free environment. We cannot guarantee that there has not been any cross-contamination with these products, even if the item is not directly made with those ingredients. If a customer has a food allergy, we do not recommend consuming any products. We always encourage you to select a delivery date 1 to 2 days ahead of your celebration to ensure on-time arrival.
Your order can be delivered anytime between 8AM and 11PM. We are working diligently to do everything in our power and work very closely with our shipping partners to make sure your treats arrive on time. However, because of circumstances outside of our control like snow storms and carrier delays due to surging delivery volumes, we strongly advise scheduling your treats to be delivered 1 to 2 days ahead of your celebration.
Our products can be stored in your refrigerator for up to 72 hours or days in your freezer. Our products ship with Dry Ice and may thaw in transit, please do not remove the dry ice with bare hands. Our products are best at room temperature. In the event of a delivery delay past your estimated delivery timeframe for an order containing Dry Ice, please dispose of or refuse delivery, as it will no longer meet our standard of quality and freshness for your enjoyment.
These products will be in great condition to enjoy! Please reach out to customerhelp carlosbakery. Given the perishable nature of our items, All items on Carlosbakery. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at customerhelp carlosbakery. That said, we know how important it is for your package to be delivered on time and our Customer Support team will work with you to determine an appropriate solution.
Mistakes happen, unfortunately any mistakes made during the ordering process by the customer resulting in a delay or non-delivery are not eligible for any refunds or reshipments. Please be sure to review the entered shipping address before submitting your order. We are not able to make Product edits on orders, and our fulfillment center is not equipped to handle special requests.
Everything ships as it was ordered. If you would like to modify your Gift Message or Shipping Information, we ask that you please provide modifications at least three business days prior to your delivery date. We do our very best to accommodate requests, however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better! If you reach out with less than three business days until your delivery date, we unfortunately are much less likely to be able to make any changes.
We appreciate your understanding! To avoid a situation like this, please be sure to double check all our order information prior to finalizing your order. If you would like to reach out to us to update your order, please email customerhelp carlosbakery. Can you guarantee that my order will arrive on the day I selected? We totally understand your concern and appreciate you trusting us with your special celebration.
Send Message. If the cake you'd like purchase is similar to one of our cakes in our cake gallery you do not need to book a consultation. Please call us for more information at prompt 1 during our business hours, Mon-Fri , or use our online form here.
If the cake you'd like to purchase requires special customization, please book a consultation. Please keep in mind that cakes by consultation must be ordered at least 2 weeks in advance.
The menu is listed online for each course. If you are unable to attend your class, you will be issued class credit that will only be applicable to Carlo's Bakery Classes. You will receive an email confirmation when your account is credited within business days. Carlo's Bakery does not issue refunds. Your instructors will be happy to assist you with any questions. Yes, each class has minimum age requirements listed in the course description. ET By Charles Passy.
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