Phone number: Website: Go to website. Taxi Rank Note: There is a taxi rank right outside the station. Bus Service Note: Information to plan your onward journey is available in a printable format here. Accessible Public Telephones Note: Public telephones are not wheelchair accessible. Accessible Toilets Note: Platform 1- Available during staffing hours. Accessible Taxis Note: Accessible taxis Black cabs are available from the taxi rank.
Accessible Ticket Machines Note: in booking hall. London Charing Cross via Lewisham Platform 1. See details on departure to London Charing Cross via Lewisham. Sidcup Platform 2. See details on departure to Sidcup. Luton Platform 1. See details on departure to Luton.
Rainham Kent Platform 2. On time. See details on departure to Rainham Kent. Dartford Platform 2. See details on departure to Dartford. London Cannon Street via Greenwich Platform 1. See details on departure to London Cannon Street via Greenwich. Dartford Platform 1. London Cannon Street Platform 2. See details on departure to London Cannon Street. Rainham Kent Platform 1. Luton Platform 2.
London Cannon Street Platform 1. London Charing Cross Platform 2. See details on departure to London Charing Cross. There are self service ticket machines at all entrances and on the concourse.
Oyster and contactless payments are also accepted on DLR services and mainline services into London or out as far as Dartford.
Photographs 7 and 8 show the DLR platforms 3 and 4 which are underground. There is step-free access between street to train on all DLR services although there may be a gap of up to 75mm 3" between the platform and the train. There are push button help points with hearing loops on all platforms. The lighting levels are bright. There is a hearing assistance system. The counter can be adjusted by staff to a low height the buttons on the front of the counter are not in use.
This counter sells tickets for mainline services and travel cards. Tickets for DLR services and top-ups for Oyster cards are by self-service ticket machines. There are staff available at the two DLR entrances to assist with the machines. The lighting levels at the step s are medium. The lift does bypass the step s.
The photographs show the stairs on platform 1. There are similar stairs on platform 2. The floors which are accessible by stairs are -2, -1, 0. The steps are clearly marked. The steps are medium 11cm - 17cm. The steps do have handrails. The steps have a handrail on both sides.
There is a landing. The lighting levels are medium. Escalator s can be used to access other floors. The floors which are accessible by escalator are -2,0. The escalators steps are clearly marked. The foot and head of the escalators are clearly marked. Level 0 is the station entrance level and the bridge link across to platform 1.
There are similar stairs from the bridge level down to platform 1. Level -1 is the level of mainline platform 2. Level -2 is the level of DLR platforms 3 and 4. There are two sets of escalators which go directly from the DLR platforms to street level.
The other connects with the Woolwich New Road entrance and the mainline station. There is a lift for public use. The lift is located to the rear of the station from the Woolwich New Road entrance, over the bridge. The lift is a standard lift.
The floors which are accessible by this lift are 0 platform , 1 bridge. The lift is approximately m yd 1ft from the Woolwich New Road entrance. Staff do not need to be notified for use of the lift. The clear door width is cm 3ft 6in. The dimensions of the lift are cm x cm 6ft 7in x 4ft 7in. There are not separate entry and exit doors in the lift. There is a mirror to aid reversing out of the lift. The lift does have a visual floor indicator.
The lift does have an audible announcer. The controls for the lift are within 90cm - cm from the floor. The lift does have Braille markings. The lift does have tactile markings. The lighting level in the lift is medium. The lift is located to the rear of the station from the Woolwich New Road entrance. The floors which are accessible by this lift are -2, -1, 0. The lift is approximately 70m 76yd 1ft from the Woolwich New Road entrance. In this lift, level 0 is the station concourse and bridge level.
Level -1 is mainline platform 2. Level -2 is DLR platforms 3 and 4. The floors which are accessible by this lift are -1, 0. The clear door width is 90cm 2ft 11in. The dimensions of the lift are cm x cm 3ft 5in x 6ft 7in. There are separate entry and exit doors in the lift. The lighting level in the lift is bright. In this lift, level 0 is the street level and level -1 is the DLR platforms.
Full table service is not available. Food or drinks are ordered from the service counter. Food or drinks can be brought to the table. There is not a lowered section at the counter. No tables are permanently fixed. No chairs are permanently fixed. Some chairs have armrests. The nearest table is approximately 2m 2yd 7in from the main entrance. The standard height for tables is 73cm. There is ample room for a wheelchair user to manoeuvre. Drinking straws are available. Menus are wall only.
Menus are not available in Braille. Menus are not available in large print. Picture menus are not available. Menus are clearly written. Menus are presented in contrasting colours.
The type of food served here is hot and cold meals and snacks. Both entrances have heavy doors at least 90cm wide. The Grab-A-Bite shop and takeaway is located on platform 1. There is a shallow, clearly marked step up at the entrance to the shop.
The shop sells hot and cold drinks, pastries, sandwiches, confectionery and other snacks. There is no seating in the shop but there is seating with armrests on the platform outside the shop and also in the waiting room on platform 1. Accessible toilet facilities are available. The toilet is for the sole use of disabled people. There is tactile, written text, Braille and pictorial signage on or near the toilet door. This accessible toilet is approximately 15m 16yd 1ft from the Platform 1 lift.
This accessible toilet is located on Platform 1. There is level access to this accessible toilet. This is by lift. This is a unisex toilet. A key is required for the accessible toilet. The key is a radar key.
The key can be obtained from the supervisor's office. The door opens inwards. The door is locked by a locking handle.
The width of the accessible toilet door is cm 3ft 5in. The door is heavy. The dimensions of the accessible toilet are cm x cm 5ft 8in x 8ft 9in. There is not sufficient turning space in the cubicle for a wheelchair user. There is a lateral transfer space. As you face the toilet pan the transfer space is on the left. The lateral transfer space is cm 3ft 7in. There is a dropdown rail on the transfer side. There is a flush, however it is not on the transfer side. The tap type is lever. There is a mixer tap.
There is an emergency alarm. The emergency pull cord alarm is fully functional. Disposal facilities are available in the cubicle. Wall-mounted grab rails are available. As you face the toilet the wall-mounted grab rails are on both sides. There is not a shelf within the accessible toilet. There is a mirror. Mirrors are not placed at a lower level or at an angle for ease of use. The height of the toilet seat above floor level is 46cm 1ft 6in.
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